Safety and Handling: For the safety of your pets ALL Dogs must be on leash and ALL Cats must be in a carrier upon pickup or when they are dropped off at our FIDUS location. Please make sure your companion has a secure collar or harness with identification.
At FIDUS Pet Concierge, we want your pets grooming experience to be a stress-free and pleasant adventure. However, it is important to realize that all animals react differently to grooming. If your pet does not respond well there may be an extra handling fee added to your regular grooming charge.
Age & Neuter/Spay Policy: We accept all pets 8 weeks or older that have received their first stet of shots.
Intact pets are accepted. However, for the safety of all the other pets on the premises and sanitary requirements, females in heat are not accepted for grooming.
Matted Dog/Cat Policy: Pets that are not groomed every 4 to 6 weeks may become matted. Matting occurs from lack of grooming, coat overgrowth, not routinely being brushed or a coat not being combed through prior to getting wet. Additional fees apply for de-matting a pet. We will make every attempt to contact you in the event that we identify that your pet is severely matted. However, when matting is severe and/or close to the skin the only humane way to remove the mats is to clip the coat off to the skin line. In some cases where the matting is not severe and only covers a small area, we can remove them by splitting, thinning and then brushing them out. Matted coats are hard on our equipment and in most cases require two haircuts, the first to remove the matted coat prior to bathing and a second to even up the coat after bathing. We are not responsible for heath conditions that may be revealed by removing a matted coat such as sores, etc.
Be aware, shaving your pet to the skin line will expose your pet to the risk of sunburn. We encourage you to take every precaution to protect your pet utilizing sunscreen in order to lower any risk of over exposure to the sun. There is a greater risk of nicking or scratching a matted dog/cat during the grooming process. In addition, the skin may appear red, itchy and irritated due to the lack of oxygen reaching in and under the mats. FIDUS Pet Concierge will not be held responsible for any injury sustained while grooming a matted dog/cat, including any after effects. This includes, but is not limited to swelling, redness, itchiness and self-inflicted abrasions due to external rubbing.
Accidents: Every effort will be taken to make sure your pet gets groomed as safely and carefully as possible. But, unfortunately, accidents DO happen. Dog/cats are licking, scratching, jumping, and overall wiggly creatures. Whereas grooming tools, by necessity, are sharp instruments. If there is a severe mishap we will contact you immediately but will take the necessary measures to get your pet the medical attention he/she requires. FIDUS Pet Concierge will not be responsible for any costs related to this. In the event your pet incurs a severe injury we will make every attempt to contact you, however, we will not hesitate to get your pet any medical attention that we deem appropriate in order to keep them safe.
No-shows/Cancellations: Please give us at least a 24-hour notice if you cannot make it to your appointment. The first time you are a no call/no show we will add a $20.00 charge to your next grooming appointment. After the second no call/no show you will be required to prepay for all your future appointments.
Our Groomers use a gentle and loving approach in handling our clients. Therefore, our appointments are scheduled so that each four-legged client receives attentive care in a soothing and calm environment. Your pet's spa appointment is a reservation for services and for the individualized attention we provide each pet.
Late Arrivals: We are only able to perform the grooming services for your pet in the time allotted for your scheduled appointment. If you arrive more than 10 minutes late to your scheduled appointment, we may not be able to perform your scheduled grooming services and you may need to reschedule your appointment so that we can stay on schedule with our other clients. If time allows, an additional fee may apply in order to complete a full groom.
Late Pick-ups: At the time you drop off your pet, we will be able to give you an approximate time (average 30 minutes to 2 hours) for pick up. We will also notify you as soon as your pet is finished. Because we have limited space to keep your pet after their grooming services are completed, we ask that you pick up your pet within 15 minutes of the call. If you are late, an additional fee will be added to accommodate the time spent caring for and keeping your pet comfortable until you arrive. Late Pick-up Fees are as follows: $5 for each 10 minutes after a 15-minute grace period.
Post Grooming Care: In order to provide you with excellent customer service, please notify us of any preexisting general physical/ emotional conditions prior to your grooming appointment. We strive to make the experience a happy one for both you and your pet. Our furry companions are as unique as we are, their skin can react differently to grooming equipment (blades and/ or shears). For short styles and shave downs it is not uncommon for redness or itchiness to occur.
If you notice any problem with your pet's style, we will make every effort to correct it if notified within (3) days of the original appointment. We will do what we can to remedy the situation. However, if it turns out that there was some miscommunication we will take note so that we can make you even happier next time!
Vaccinations: We require rabies vaccination for all pets being groomed at our spa. All vaccination records can be provided at the time of drop off or prior to your visit. We can retrieve your pet's vaccination records from your veterinarian for you as well.
Fleas: Wherever there is animal life, it is likely there are fleas. Fleas and a flea termination plan are an essential part of pet ownership. They can get them by just walking out your front door.
When your pet arrives for their grooming appointment, it is difficult to tell if there are fleas present until they are wet. If we identify fleas on your pet, we will attempt to contact you immediately. We will recommend an oral flea treatment for your pet that will begin killing the fleas within 20 minutes to prevent our other grooming clients from getting fleas. We recommend the use the flea treatment along with a flea bath because fleas typically hide in the ears, nose and anus during the bathing process.
Dogs and Cats that come to FIDUS Pet Concierge for a grooming appointment with fleas are immediately given a flea bath at an additional fee of $12.00. The flea bath is mandatory to prevent a flea infestation in our spa. For severe flea infestations an additional safety & handling fee may apply. We sell topical flea medications for you to apply to your pet after their grooming session.
In the event that we have identified fleas on your pet, our Pet Concierge will provide you with a flea prevention plan to treat and protect your pet from future infestations.
Do-It-Yourself (DIY) Spa Use: Our DIY Spa is intended to provide you with a comfortable, state of the art, upscale experience while bathing your pet. All DIY spa users are required to abide by the following rules:
1. Follow the instructions outlined on signs posted in the spa area or any instructions provided by the staff in order to have a safe and pleasurable experience for both you and your pet.
2. Leave all towels, tools, and tool baskets provided by FIDUS in the tub for a FIDUS staff member to pick up after your bath is complete.
3. For your safety, the safety of your pets, and the safety of others, please ensure that your pet is on a leash at all times.
I understand and do agree to the above terms and policies for the grooming and maintenance of my pet(s) and in consideration of the grooming services of FIDUS Pet Concierge agree to hold harmless, acquit, will indemnify and forever discharge the corporation from all, and in all manner of action and actions, suits, damages, judgments, executions, claims, and demands whatsoever, in law or in equity from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s). The terms, special services or handling shall include but are not limited to veterinarian services in the event I am not available. I authorize FIDUS Pet Concierge to act as my agent in the event emergency veterinarian services, care-taking and/or transportation is necessary and I agree to pay all costs. Any/all damages, loss or claim shall include, but not be limited to death, injury or shock. Said preexisting conditions shall include, but not be limited to illness, previous injury, skin or coat conditions, medical conditions, advanced age or nervousness. I hereby agree to the foregoing as the owner of the pet.