- Lock Box Policy
Benefits of keeping the lockbox on your door:
By keeping the lockbox on your door with a key to your home, FIDUS has access to help your pets in emergency and last-minute situations. We know that life happens and when it does, you can be sure that your pet is taken care of because FIDUS can be there to help you.
FIDUS will install the lockbox free of charge and will maintain and replace the lockbox as necessary to ensure that it is functioning properly.
Lockbox Requirement for Services:
A FIDUS provided lockbox with a key to your home is required to be on your door in order to perform any services for your pets including but not limited to: pick up, drop off, check-in, and dog walking services while you are not home. If you are home and can provide access to our FIDUS Team Member a lockbox is not required.
Should the FIDUS Team arrive at your unit during the scheduled service time and can't gain entry due to a missing lockbox or no one home to provide access, you will be charged a $15 fee.
The lockbox can be placed and removed at your convenience. However, should you lose or damage the lockbox a replacement cost of $50 will be charged to your card.